Our team

Cooperative Flexible Benefits is a field and office based team.The team are highly skilled and trained to deliver a world class service to all its customers, together with a passion for delivering a benefits solution to you and your employees.

Dally Purewal - Operations Manager

I am the Operations Manager for Flexible Benefits and am responsible for sales, customer service, product development, quality, compliance, partnership management and operational duties for the group. I am passionate about the service the group provides to all our customers and constantly seek service improvements to enhance our customer's journey. 

I thoroughly enjoy my role and am proud to be part of an ethical organisation.

Mark Redgrave - Team Leader

I am the Team Leader and my role is to support my team and Customers who contact the helpdesk, whilst delivering excellent service. I have been involved in Customer Services for over 20 years and have a passion for helping customers to have the best experience possible.

I am very proud to work for Midcounties and be part of a fantastic team.

Sarah Chapman - Customer Service Advisor

I joined the team in 2005 as a Customer Service Advisor. My role is predominately to assist customers with the smooth running of their schemes. I thoroughly enjoy working at Midcounties, and love the way they support the community and work towards the DOES values.

In my spare time I love walking and shopping, but most of my time is taken up playing taxi to my two teenage girls.

Suman Chandi - Customer Service Advisor


I have been with Flexible Benefits since January 2017. My role is to help our Customers with any query they may have. 

I enjoy working for Flexible Benefits as I have a passion for customer service.